Pace Coffee Returns and Privacy Policy

Last Updated: November 8, 2023

Returns Policy

At Pace Coffee, we strive to provide our customers with the finest coffee products and excellent customer service. If you have any concerns about your purchase, please don’t hesitate to contact us at info@pace.coffee, and we will do our best to assist you. Below is our Returns Policy, which outlines the guidelines and procedures for returns and refunds:

1. Returns Eligibility

• You may return a product within 30 days of receiving it.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• We do not accept returns for items that have been opened, used, or damaged unless they are defective.

2. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us at info@pace.coffee within 7 days of receiving the product.
• We will provide instructions on how to return the item, and upon inspection, we will offer a replacement or a full refund, including any shipping charges.

3. Return Process

• To initiate a return, please contact us at info@pace.coffee with your order number and a brief description of the reason for the return.
• After receiving approval for the return, securely package the item(s) and ship them to the address provided by our customer service team.
• We recommend using a trackable shipping method to ensure your return is received by us.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5 business days to the original payment method used for the purchase.
• Shipping costs, if any, are non-refundable unless the return is due to a defective or damaged item.

5. Cancellation Policy

• You may cancel an order within 24 hours of purchase by emailing us at info@pace.coffee. If the order has already shipped, you will need to follow the Returns Policy.

Privacy Policy

Pace Coffee is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and make purchases. By using our website and providing your information, you consent to the practices described in this policy.

1. Information We Collect

• We collect personal information such as your name, email address, shipping address, and payment information when you place an order.
• We also collect non-personal information, including your IP address, browser type, and browsing habits, to enhance your shopping experience and improve our website.

2. How We Use Your Information

• We use your personal information to process and fulfill your orders, including shipping and customer support.
• We may send you promotional emails and updates about our products if you opt in to receive them.
• We do not sell, trade, or share your personal information with third parties for marketing purposes.

3. Data Security

• We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• Your payment information is encrypted using secure socket layer technology (SSL) and is not stored on our servers.

4. Cookies

• We use cookies to enhance your browsing experience and provide personalized content.
• You can adjust your browser settings to refuse cookies, but this may limit some of our website’s functionality.

5. Your Choices

• You can update or delete your personal information by contacting us at info@pace.coffee.
• You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails.

Contact Us

If you have any questions or concerns regarding our Returns or Privacy Policy, please contact us at:

Pace Coffee Email: info@pace.coffee

We reserve the right to update and revise this policy to reflect changes in our practices or to comply with legal requirements. Please check this page periodically for any updates. Your continued use of our website after changes are posted will signify your acceptance of the revised policies.